TakingAIIM

Facebook & Privacy - Still Off Balance

Only two months ago I blogged about another confrontation between Facebook and users' rights to privacy. At that time I quoted Facebook CEO Mark Zuckerberg as stating, “The company [Facebook] treads a delicate balance between protecting privacy rights and promoting social networking." 

Well apparently he still is off balance. Over 100 million Facbook user ids, including passwords, were published. The person responsible, a 3rd party security specialist, Mr,. Ron Bowes, may have had the right intention - but to subsequently publish the information on BitTorrent - I am not sure what that was all about. 

The related issues of privacy, security and records management in this 2.0 world are in the spot light more and more. As I have blogged and presented before, the interplay between access and transparency, and security and privacy is the ultimate design decision of E2.0, knowledge management and ECM systems alike. Earlier today I blogged on e-mail management violations in Boston City Hall. At last month's Enterprise 2.0 Conference, I presented research on how private enterprise are dealing with privacy in a 2.0 world. 

It is clearly one of the hotter topics - and one that this industry has got to get right - hopefully soon, less there be a sacraficial lamb that finally forces the issue to the limit.

Flipping Over Content Delivery

 
Readers of my work know that one of my more favorite aspects of ECM is content delivery. Along with mobility, the ability to re-purpose modular "chunks" of content in a variety of formats and contexts significantly enhances the value derived from ECM, increases the effectiveness of communication and quite frankly is just plain fun.

I have blogged about the concept often over the last few years, and originally began writing about it more than 15 years ago.  Many never seemed to quite get it - but slowly over the last few years more and more apps have emerged that clearly demonstrate the value of dynamic content delivery.  The latest is a free app known as Flipboard.

Flipboard  is a personalized digital magazine, created by culling social media and content pertinent to the reader.  This is the future of publishing, and it will take off - of that I am sure.  But do not just take my word for it.  Flipboard has received many great reviews, and commentary , that like this post, positions Flipboard not just as an iPad app, but another step forward in dynamic content delivery.  Initial reaction has been so positive that the provider had to ask for patience with potential early "blips in service."

- My point, I am not enamored with Flipboard per se - but am very excited to see yet another well done app come to the market that helps all of us experience the power of dynamic content delivery. Merge this with DAM and multimedia and the possibilities for new more effective ways to communicate are endless and the boundaries of ECM are stretched once again. 

Oh yeah, the ECM nerd in me is again having a very good day.

Do You Need to Pick Through Garbage to Find Valuable Content?

It has been weeks since I blogged, or even Tweeted on a regular basis. Where have I been? Dan and I are on the road, consulting on a very complex, grand and most interesting ECM project. A Fortune 100 company that remains successful and growing in spite of the economy, has managed to achieve such greatness without benefit of a formal Information Architecture and ECM strategy.  Some of the lessons learned there were recently echoed in the latest handing of the BP oil spill in the Gulf. Read on to find out why content authentication needs to be a fundamental component of virtually any ECM system.

E2.0 With FAME Will Come Obscurity

Last week the Enterprise 2.0 Conference was held right here in my hometown, Boston MA.  As usual, the E2.0 community was abuzz with Twitter (#e2conf).  But, now, with the show a happy memory, many of us attendees reflect more deeply than 140 characters allows, in our blog posts.  The  blogosphere is ripe with conference coverage. Among them I recommend those from Sameer Patel, Jacob Morgan, Rawn and Ron Miller. I will refrain from sharing observations that are redundant to theirs – except in cases where I think redundancy will add to the power of the message.

So that said – here goes.  in keeping with tradition, I  have rolled-up my impression of the conference into an acronym.  This year the conference is characterized as

FAME

Read on to find out why and to download my presentations.

2.0 is a Balancing Act, "Oh Really"

It's likely you have been following the pressure Facebook has been getting concerning its privacy policies. The pressure seems to be working, as Facebook recently announced it will change its approach to privacy and make it easier for users to protect their personal data. This has been an on going battle. I first commented on the need for better controls in Facebook 3 years ago, prompted by the then reaction of Facebook to privacy violations related to its Beacon advirtisements. At that time I commented that “mature” uses of 2.0 (especially those that take the form of Enterprise 2.0) have to address the issue of privacy and learn from established corporate practices concerning responsible content management.

Here it is  three years later and Facebook is in a similar situation, and CEO Mark Zuckerberg is still resisting the demand to do the “right thing.” 

But enough critisism on that issue.  In this post, I want to focus on one of Zuckerman’s recent quotes in particular. In commenting on the struggle between social computing and privacy, Zuckerman stated,  “The company [Facebook] treads a delicate balance between protecting privacy rights and promoting social networking."  When I read this quote – I could not help but think of Seth Meyer and Amy Pohler on Saturday Night Live's Weekend Update: “Oh Really.”  Read on to find out why.

Context is King and ECM-based BI is the Keys to the Kingdom

Yesterday I tweeted (@carlfrappaolo) about a Boston Globe article on ECM search company, Endeca. I was going to let it go at that, but then this morning, serendipitously I heard a story on NPR about the dramatically changing world of television watching and the impact that is having on the services provided by Nielsen. ECM is at the foundation of great new opportunities and challenges for organizations. Read on

Making Blogs More Transparent Angers Bloggers - Huh?

An article in today's Boston Globe, reports that a new regulation will compel bloggers to disclose any affiliations or gifts they have received. What makes this article especially  interesting to me is the reaction of bloggers. Bloggers are reportedly  "unhappy" with this ruling that makes their sites even more transparent. Find out why.

Nothing Virtual About Virtual Distance

Today I had the great fortune to attend the Center for Information Management Studies (CIMS) program at Babson College.  I almost didn’t go – having just returned from the Enterprise 2.0 conference, I was feeling a bit “full” of talk on collaboration and technology. But luckily three things coerced me into attending.

So I decided to go. WOW – OMG am I glad I did.

Find out why ...

IT meets KM meets E2.0 meets Innovation in the Boston Subway

Yesterday I was preparing for an Innovation Management training session I will be doing later this week. The sponsor, after reviewing my credentials asked “How you make the leap from information and knowledge management to coaching/developing innovation
skills?  … Your background seems to be IT.”

I provided what I hope was not too lengthy a response. In essence it stated that I view Innovation management as a fully ingrained component of KM, and IT as a strategic facilitator of both. Its interesting, but to many friends, family and colleagues my background appears disjointed. To me it is completely synergistic and intertwined.

Well, this morning I saw an article that pulled it all together. (read on and access the article.)

Enterprise 2.0 - Like Fine Wine Gets Better With Age

In 2008, Dan Keldsen and I published on behalf of AIIM, a groundbreaking report on Enterprise 2.0. One of the more startling and fundamental facts that we uncovered was that age did not matter as much as folks thought, as it relates to the adoption of Enterprise 2.0. In fact it really didn't matter at all, and in some situations the exact opposite of what most believed (that with youth came wider adoption and use) was the case. The findings were startling and insightful enough that we were invited to present them at the Enterprise 2.0 conference in Boston in 2008 (video).

Well, despite that, some still believe that Enterprise 2.0 belongs to the young. Earlier this year AIIM published another report on Enterprise 2.0. In it they claim that Millenniums are more apt to use Web 2.0. Huh – could the market have changed so quickly? No, not really. This research, like many individuals that spoke at the Enterprise 2.0 2009 show in Boston did, confuses or interchanges Web 2.0 and Enterprise 2.0. This naïve misunderstanding often leads to market confusion, and great frustration amongst market analysts and practitioners, (See earlier post which includes further in-sites from Ron Miller on this issue.) Although based on the same basic technologies, Enterprise 2.0 is fundamentally different than Web 2.0 in its audience, purpose, goals, and challenges. This is something that is all too painful to anyone that has implemented these technologies inside the firewall. (More on this below.)

But why am I bringing this up now? Two important reasons. (Find out)