Last week I announced the latest AIIM study on Distributed Capture (Download study). In that post, I commented on the fact that the top two benefits associated with distributed capture installations were process-oriented (i.e. increased process).
On the heels of this finding, a clear trend emerged from the survey data: the identification of transaction-intensive processes as the most popular targets for distributed capture. These included invoice processing, expense reporting, personnel actions, new hire processing, order processing and new account setup.
Processes that lend themselves more to an ad hoc and customized process, (e.g. custom quote request and customer care) were less likely to be significantly impacted by simple capture and perhaps more readily lend themselves to benefit from online collaboration and more knowledge-oriented technologies.
It logically followed that when asked to identify the departments in which distributed capture is used, Finance and Administration were a clear front runner, with 59% of the responses.
