A few weeks ago I posted a blog after taking a tour of Databank IMX, in which I spoke of the criticality of the processes behind content capture. On a powerful related note, AIIM just released its latest Industry study on distributed capture (download full report).
The most interesting finding to me in the entire report was the identification of the top two benefits associated with distributed capture installations. Savings resulting from reducing shipping and copying costs are often cited when justifying distributed capture investments. But among the 400+ experienced users of distributed capture in organizations, the top two benefits identified were: 1. Improved efficiency (faster access to content), and 2. Automated processes (streamlined processes). Capture is often typecast as commodity technology. Perhaps a better way to think about it is as a mainstream technology that nonetheless still provides serious differentiating benefit to core business issues. In fact, the third most popular answer – a virtual tie with “reduced shipping and copying costs”, was “increased content security”, which also points to a far more strategic positioning of benefits.
